Passenger Behavior

Survey on Airline Seat Swaps

Seat Swaps

Crowded Flights

Airline seat swaps occur regularly during commercial air travel. Air travelers are willing to pay or be paid to swap seats with other travelers, according to survey results released today. Air travelers sitting in a less desirable seat are willing to pay other travelers to swap for a more desirable seat. Similarly, in return for receiving payment, air travelers are willing to swap from a more desirable seat to a less desirable seat.

Airline Seat Swaps: Survey Overview

Presented below is an overview of the survey on airline seat swaps.

Survey Respondents

Seateroo hired SurveyMonkey to survey U.S. residents aged 18 to 65 years old who are mobile device users and had traveled via commercial airline at least 3 times during the previous 6 months. SurveyMonkey gathered responses from 401 respondents meeting the above criteria during the week of November 15-19, 2015. The margin for error based upon this sample size is +/- 5%.

Survey Design

Based upon prior studies related to air traveler preferences and complaints, we made certain underlying assumptions regarding the types of airline seats and situations that air travelers consider to be either more desirable or less desirable, respectively. Specifically, the airline seat swaps survey included the following assumptions:

  • Aisle and window seats are more desirable than middle seats;
  • Seats closer to the front are more desirable than seats towards the back;
  • Seats closer to family, friends, or colleagues are more desirable than seats next to strangers;
  • Seats in a premium seating section (i.e., business or first class) are more desirable than economy seats; and
  • Seats near quiet passengers are more desirable than seats near crying children, loud talkers, or other potentially annoying air travelers.

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Airplane Etiquette 2015 Study

Rear seat-kickers are the most annoying passengers in America, according to an Expedia study published on November 10, 2015.

Seat-Kicker

Seat-Kicker

Airplane Etiquette Study

Expedia’s airplane etiquette survey was based upon questions posed to 1,000 U.S. adults during August 2015. Expedia previously conducted a similar study during 2014. In addition to generating a list of the top complaints related to air passenger behavior, the study also revealed the actions taken (and not taken) by passengers in reaction to annoying passenger behavior. Lastly, the study provided insight into air passengers preferred level of interaction with fellow passengers.

Most Annoying Air Passenger Behavior

For the second year in a row, rear seat-kicker ranked as the most annoying air passenger behavior. The annoying behaviors were ranked in terms of the frequency of being named by the survey respondents. Below is the list of annoying behaviors and frequency the behavior was mentioned in the survey. [···]

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Air Travel Complaints: The Top 5

air travel complaints

Crying child on airplane

Air travel can be stressful! Given the cost of airline tickets and the time spent in airports and airplanes,  consumers can be quite frustrated by factors that negatively impact the air travel experience. Unfortunately, air travel complaints are a common. Below is a summary of the results from a survey related to air travel complaints, including the top five air travel complaints.

Survey on Air Travel Complaints

Based upon a 2014 TripAdvisor survey of air passengers, the top five air travel complaints were revealed. In addition, the survey indicated the percentage of air passengers who selected the complaint during the survey.[1] [···]

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Passenger Behavior: Top 10 Complaints

Crying children. Smelly adults. Loud passengers. Have you flown recently via commercial air travel? If so, then perhaps you understand the frustration of dealing with unpleasant airline passenger behavior. Spending several hundred dollars for the right to spend several hours in a cramped airplane cabin can make aggravating airline passenger behavior even more irritating.

What was your worst experience with poor airline passenger behavior? Review the study below to see if your experience hit the top 10 list of aggravating airline passenger behavior.

Passenger Behavior Study

In 2014, Expedia published an “Airplane Etiquette Study” that revealed the top 10 list of aggravating airline passenger behavior. In addition, the study indicated the frequency in which each behavior was cited by study respondents. Below is a summary listing of the most aggravating airline passenger behavior and the corresponding frequency each was cited by study respondents.[1] [···]

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