Complaints

Airplane Etiquette 2015 Study

Rear seat-kickers are the most annoying passengers in America, according to an Expedia study published on November 10, 2015.

Seat-Kicker

Seat-Kicker

Airplane Etiquette Study

Expedia’s airplane etiquette survey was based upon questions posed to 1,000 U.S. adults during August 2015. Expedia previously conducted a similar study during 2014. In addition to generating a list of the top complaints related to air passenger behavior, the study also revealed the actions taken (and not taken) by passengers in reaction to annoying passenger behavior. Lastly, the study provided insight into air passengers preferred level of interaction with fellow passengers.

Most Annoying Air Passenger Behavior

For the second year in a row, rear seat-kicker ranked as the most annoying air passenger behavior. The annoying behaviors were ranked in terms of the frequency of being named by the survey respondents. Below is the list of annoying behaviors and frequency the behavior was mentioned in the survey. [···]

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Reclining Airline Seats and You

Reclining Airline Seats
Reclining Airline Seats

Passengers flying economy are faced with smaller seats with less space between seats (called seat pitch). In this cabin environment, reclining airline seats significantly can greatly reduce the space for the passenger sitting behind the reclining passenger.  A survey of international flight attendants indicated that over 60% had been involved in, or witness to, an argument between passengers on the subject of reclined seats. Is the end near for reclining airline seats?

Opinions on Seat Reclining

There are passengers that are pro- and anti-seat reclining. For the pro-reclining passengers, the rationale is fairly simple: the airlines offer reclining seats and anyone can choose to recline or not to recline as desired. In addition, particularly on longer flights, some passengers indicate that a reclining airline seat is the difference between being able to sleep and staying awake.

The anti-reclining passengers point out that the ability to recline should not outweigh the fact that the airlines have significantly reduced the pitch between seats, especially in the economy section. In addition, for taller passengers and/or passengers working on laptops, they have a right to be comfortable which is not guaranteed by also electing to recline their seats. [···]

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Air Travel Complaints: The Top 5

air travel complaints

Crying child on airplane

Air travel can be stressful! Given the cost of airline tickets and the time spent in airports and airplanes,  consumers can be quite frustrated by factors that negatively impact the air travel experience. Unfortunately, air travel complaints are a common. Below is a summary of the results from a survey related to air travel complaints, including the top five air travel complaints.

Survey on Air Travel Complaints

Based upon a 2014 TripAdvisor survey of air passengers, the top five air travel complaints were revealed. In addition, the survey indicated the percentage of air passengers who selected the complaint during the survey.[1] [···]

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