Passenger Load Factors Explained

passenger load factors

crowded airplane

Does it seem like commercial flights are becoming more and more crowded? Based upon published industry data, commercial flights are indeed more crowded than ever.

Recent Passenger Load Factors

Capacity utilization in the airline industry is measured by “passenger load factor”, or simply “load factor”, which is revenue passenger miles divided by passenger seat miles. For U.S. airlines, the passenger load factor for 2014 was 84.6% for domestic flights, 81.1% for international flights, and 83.5% overall.[1] For 2014, the load factors for selected U.S. airlines are listed below.[2] [···]

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Safest Airplane Seats During Air Travel

safest airplane seats

safest airplane seats

Did you know that you can improve your odds of surviving a flight emergency when flying on commercial airlines? Airline safety experts reveal that not all seat locations on commercial airlines are equally safe. Understanding the safest airplane seat locations can save your life.

Safest Airplane Seats Per Experts

Airplane crash research indicates that some seat locations are safer than others.[1] According to research, many people survive the initial impact, but fail to exit the airplane during the first 90 seconds after a crash, which safety experts consider to be critical. After 90 seconds, the aluminum hull of an aircraft is no longer protective and the greater the likelihood of passenger death from fire, smoke, or the plane taking on water.

Based upon an analysis of more than 100 seating charts from airplane crashes, the below are the three key findings related to the safety of certain seat locations. [···]

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Air Travel Complaints: The Top 5

air travel complaints

Crying child on airplane

Air travel can be stressful! Given the cost of airline tickets and the time spent in airports and airplanes,  consumers can be quite frustrated by factors that negatively impact the air travel experience. Unfortunately, air travel complaints are a common. Below is a summary of the results from a survey related to air travel complaints, including the top five air travel complaints.

Survey on Air Travel Complaints

Based upon a 2014 TripAdvisor survey of air passengers, the top five air travel complaints were revealed. In addition, the survey indicated the percentage of air passengers who selected the complaint during the survey.[1] [···]

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Passenger Behavior: Top 10 Complaints

Crying children. Smelly adults. Loud passengers. Have you flown recently via commercial air travel? If so, then perhaps you understand the frustration of dealing with unpleasant airline passenger behavior. Spending several hundred dollars for the right to spend several hours in a cramped airplane cabin can make aggravating airline passenger behavior even more irritating.

What was your worst experience with poor airline passenger behavior? Review the study below to see if your experience hit the top 10 list of aggravating airline passenger behavior.

Passenger Behavior Study

In 2014, Expedia published an “Airplane Etiquette Study” that revealed the top 10 list of aggravating airline passenger behavior. In addition, the study indicated the frequency in which each behavior was cited by study respondents. Below is a summary listing of the most aggravating airline passenger behavior and the corresponding frequency each was cited by study respondents.[1] [···]

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Mobile Device Use and Air Travel

Smartphone, Mobile Device

Smartphone for travel

Mobile devices, which include smartphones, tablets, and wearable devices, have become a must have accessory during the 21st century. As mobile device ownership has expanded, so has the perceived importance of mobile devices to air passengers before and during travel. Studies related to mobile device usage demonstrate the frequency of mobile device usage related to air travel.

Mobile Device Usage Surveys

Mobile device usage habits have been the subject of multiple surveys. Below is a summary of key statistics on air travelers’ behavior and opinions from studies published by Google[1], Amadeus[2], and TripAdvisor[3], respectively. [···]

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Airline Seat Likes and Dislikes

airline seat

View from the back

Do you care where you sit on a flight? Airline surveys suggest that you probably do. Based upon an air travel survey, 27.2% of passengers indicated that the on-board experience is the most important aspect of their overall air travel experience.[1] Anecdotally, we believe an important aspect of a passenger’s on-board experience relates to the location of the airline seat. We present studies that indicate the preferred airline seats by airline passengers and the airline seat that is most disliked by airline passengers.

Airline Seat Preferences Revealed

A survey of 1,000 passengers published by Skyscanner revealed the following data on airline seat preferences:[2] [···]

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Wi-Fi Connectivity for Air Travel

In-Flight Wi-Fi

In-Flight Wi-Fi

Wi-Fi or cellular connectivity to the internet is key to the ability of consumers to leverage the full power of mobile devices. To satisfy consumers, connectivity is demanded away from the home and office. Connectivity during air travel, whether at the airport or on-board the airplane, is no exception. Airlines have significantly increased the availability of and speeds of Wi-Fi that is available to passengers in-flight. However, not all airlines are equal in their offerings of in-flight connectivity.

Airport Connectivity Options

Major airports offer connectivity through a combination of Wi-Fi and Distributed Antenna Systems (“DAS”). DAS boosts reception for cellular networks for voice and data. Some airports offer free Wi-Fi service while others offer Wi-Fi based upon various subscription models. Sprint recently reached an agreement to offer free, automatic Wi-Fi coverage for Sprint subscribers at 35 of the largest airports in the U.S.[1] [···]

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Open Middle Seat: Funny Video

Picture this: you board Southwest Airlines and take a desirable aisle seat. You wait and hope that the middle seat next to you remains empty. Better yet, you hope that a person you are attracted to decides to take the middle seat next to you. This Doritos ad from the 2015 Super Bowl provides humorous tips on keeping the middle seat empty until you see the person you desire to sit next to you in the middle seat.


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